Support

Support & Help Center

Welcome to our support center! We’re here to help you with any questions or issues you might have. Below you’ll find answers to common questions and ways to get in touch with our support team.

Frequently Asked Questions

General Questions

Q: How can I contact customer support? A: You can reach us through email at liu.kwn@gmail.com or use the contact form on our website. We typically respond within 24 hours.

Q: What are your business hours? A: Our support team is available Monday through Friday, 9 AM to 6 PM (SGT). We also monitor emails on weekends and will respond as soon as possible.

Q: Do you offer phone support? A: Currently, we provide support via email and live chat. Phone support may be available for premium customers.

Technical Support

Q: I’m having trouble accessing my account. What should I do? A: First, try resetting your password using the “Forgot Password” link. If that doesn’t work, contact our support team with your email address and we’ll help you regain access.

Q: The website is loading slowly. Is there an issue? A: Slow loading can be due to various factors. Try refreshing the page, clearing your browser cache, or checking your internet connection. If the problem persists, let us know.

Q: I’m getting an error message. What does it mean? A: Error messages can vary. Please copy the exact error message and send it to our support team along with a description of what you were trying to do when the error occurred.

Account & Billing

Q: How do I update my account information? A: You can update your account information by logging into your account and going to the “Account Settings” section.

Q: How do I cancel my subscription? A: You can cancel your subscription at any time by going to your account settings and clicking “Cancel Subscription.” Your access will continue until the end of your current billing period.

Q: Can I get a refund? A: We offer a 30-day money-back guarantee for all new subscriptions. Contact our support team to discuss refund options.

Contact Support

Email Support

Response Times

  • General Questions: Within 24 hours
  • Technical Issues: Within 12 hours
  • Urgent Issues: Within 4 hours

Live Chat

Our live chat is available during business hours. Look for the chat widget in the bottom right corner of our website.

Report a Bug

Found a bug? Help us improve by reporting it:

  1. Describe the issue: What happened and what did you expect to happen?
  2. Steps to reproduce: What steps led to the issue?
  3. Screenshots: If applicable, include screenshots
  4. Browser/Device info: What browser and device are you using?
  5. Error messages: Copy any error messages you see

Send your bug report to: liu.kwn@gmail.com

Feature Requests

Have an idea for a new feature? We’d love to hear it!

  • Email: liu.kwn@gmail.com
  • Include: Detailed description of the feature and how it would benefit users

Still Need Help?

If you can’t find what you’re looking for, don’t hesitate to reach out. We’re here to help!

Contact us: liu.kwn@gmail.com

We’re committed to providing excellent support and ensuring you have the best experience possible.